Image
Bike Icon

Purchase

  • Download the mobile app or visit the website.
  • Then, log in to your account or register.
  • Finally, choose a single ride pass or a membership plan.
Bike Icon2

Unlock

Go near the bike of your choice.

 

Three easy ways to unlock your bike:

  • scanning the QR code on the bike;
  • using the 5-digit code on the dock keypad;
  • using your Opus card on the dock, previously added to your account.

 

Release the bike when the light turns green. This step must be completed within 15 seconds, otherwise the bike will lock again.

Having a technical problem with your bike? Check out the breakage, incident or theft section of the FAQ.

vignette deverouillez v2
Image
Bike Icon3

Ride

The timer starts as soon as you begin your trip!

Ride safely and don't forget your helmet!

You need to stop somewhere?

Bike Icon4

Return

  • Use the mobile app to check the available docks.
  • Attach the bike to the dock.
  • Wait for the green light to confirm the end of the trip.
  • Make sure it's properly locked.

No docks available at the station?

You can get extra time!

Image

How to use the bike lock?

Craving ice cream? No problem! Just use the bike lock.

Cadenas1

Step 1

The cable is located between the handlebars in front of the basket.

 

 

Cadenas2

Step 2

Insert the cable end into the opening on the underside of the basket.

Cadenas3

Step 3

Then remove the key from the other side and keep it safe with you.

Remember that the timer continues to run, and you will be charged for the time you stop. The timer ends when you return the bike to a dock at a station.

Safety rules

icone casque

Wear a helmet

Helmets are required by law in Quebec when riding an e-bike.

icone vélo

Where to ride?

It’s best to use the bike paths or the right side of the road. Don’t ride on the sidewalks.

icone attention

Pay attention

Don't drive with earphones, don't text, don't make calls and don't drink and drive.

icone arrêt

Highway Safety Code

Obey the Highway Safety Code and maintain a safe distance from other vehicles and obstacles. Always indicate your intentions to other road users. Use hand signals when you’re going to turn.

icone 18

Age requirements

àVélo is for riders aged 18 and above with the following exceptions:

  • Riders aged 14 to 17 with a moped licence (6D);
  • Riders aged 16 or 17 with a driver’s licence.
icone flèche

Final checks

Before starting a trip, check your bike's fit and function:

  • seat;
  • brakes;
  • bell;
  • lights;
  • and tires.

About electrically assisted bike features

  • Electric assistance refers to the way the bike itself supports the user's pedaling efforts.
  • The electric motor complements your efforts, so you use less energy. This assistance depends on your pedaling speed, if you don't pedal, the motor won't work.
  • When you pick up the bike from the dock, the electric mode is automatically activated.
  • If the battery runs out during your ride, electric mode will simply be deactivated, but you can continue your trip.
  • You can see your speed and battery level on the bike screen.
  • If the battery is less than 20% charged, the bike will not be available for rental.
Membership_Annual2