{"id":7032,"date":"2024-06-28T12:15:16","date_gmt":"2024-06-28T16:15:16","guid":{"rendered":"https:\/\/aveloquebec.ca\/functioning\/"},"modified":"2026-04-02T14:54:09","modified_gmt":"2026-04-02T18:54:09","slug":"how-it-works","status":"publish","type":"page","link":"https:\/\/aveloquebec.ca\/en\/how-it-works\/","title":{"rendered":"How it works"},"content":{"rendered":"\n\n\t<h1>How it works<\/h1>\n\t<meta itemprop=\"url\" content=\"https:\/\/aveloquebec.ca\/wp-content\/uploads\/2024\/07\/How_it_works_avelo_lr.mp4\" \/><div style=\"width: 640px;\" class=\"wp-video\"><!--[if lt IE 9]><script>document.createElement('video');<\/script><![endif]-->\n<video class=\"wp-video-shortcode\" id=\"video-7032-1\" width=\"640\" height=\"360\" poster=\"https:\/\/aveloquebec.ca\/wp-content\/uploads\/2024\/07\/Vignette_video_en_hr.jpg\" preload=\"none\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/aveloquebec.ca\/wp-content\/uploads\/2024\/07\/How_it_works_avelo_lr.mp4?_=1\" \/><source type=\"video\/mp4\" src=\"https:\/\/aveloquebec.ca\/wp-content\/uploads\/2024\/07\/How_it_works_avelo_lr.mp4?_=1\" \/><a href=\"https:\/\/aveloquebec.ca\/wp-content\/uploads\/2024\/07\/How_it_works_avelo_lr.mp4\">https:\/\/aveloquebec.ca\/wp-content\/uploads\/2024\/07\/How_it_works_avelo_lr.mp4<\/a><\/video><\/div>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/aveloquebec.ca\/wp-content\/uploads\/2024\/03\/Image-1.png\" alt=\"Image\" itemprop=\"image\" height=\"420\" width=\"600\" title=\"Image\" onerror=\"this.style.display='none'\"  \/>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/aveloquebec.ca\/wp-content\/uploads\/2024\/03\/Bike-Icon.png\" alt=\"Bike Icon\" itemprop=\"image\" height=\"92\" width=\"91\" title=\"Bike Icon\" onerror=\"this.style.display='none'\"  \/>\n<h2>\n\t\tPurchase\n\t<\/h2>\n\t<ul>\n<li>Use the mobile version of the website.<\/li>\n<li>Visit the\u00a0<a href=\"https:\/\/aveloquebec.ca\/en\/pricing\/\">Pricing page<\/a> on the website.<\/li>\n<li>Or download the mobile app:<\/li>\n<\/ul>\n\t<ul>\n<li>Then, log in to your account or register.<\/li>\n<\/ul>\n\t\t\t<a href=\"https:\/\/aveloquebec.ca\/membres\/login\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t\tMy account\n\t\t\t\t\t<\/a>\n\t\t\t<a href=\"https:\/\/aveloquebec.ca\/membres\/mobile\/plans\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t\tRegister\n\t\t\t\t\t<\/a>\n\t<ul>\n<li>Finally, choose a plan.<\/li>\n<\/ul>\n\t\t\t<a href=\"https:\/\/aveloquebec.ca\/en\/pricing\/\" target=\"_self\">\n\t\t\t\t\t\t\tPricing\n\t\t\t\t\t<\/a>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/aveloquebec.ca\/wp-content\/uploads\/2024\/03\/Bike-Icon2.png\" alt=\"Bike Icon2\" itemprop=\"image\" height=\"92\" width=\"91\" title=\"Bike Icon2\" onerror=\"this.style.display='none'\"  \/>\n<h2>\n\t\tUnlock\n\t<\/h2>\n<p>Go near the bike of your choice.<\/p>\n<p>&nbsp;<\/p>\n<p>Three easy ways to unlock your bike:<\/p>\n<ul>\n<li>scanning the QR code via the app or mobile website;<\/li>\n<li>using the 5-digit code on the dock keypad;<\/li>\n<li>using your Opus card on the dock, previously added to your account.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Release the bike when the light turns green. This step must be completed within 15 seconds, otherwise the bike will lock again.<\/p>\n\t\t\t<a href=\"https:\/\/aveloquebec.ca\/wp-content\/uploads\/2024\/04\/Prendre_velo_web.mp4\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\tUnlock a bike\n\t\t\t\t\t<\/a>\n\t<p>Having a technical problem with your bike? Check out the <a href=\"https:\/\/aveloquebec.ca\/en\/faq\/#damage-incidents-theft\">breakage, incident or theft section\u202fof the FAQ<\/a>.<\/p>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/aveloquebec.ca\/wp-content\/uploads\/2024\/03\/vignette-deverouillez-v2.jpg\" alt=\"vignette deverouillez v2\" itemprop=\"image\" height=\"560\" width=\"800\" title=\"vignette deverouillez v2\" onerror=\"this.style.display='none'\"  \/>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/aveloquebec.ca\/wp-content\/uploads\/2024\/03\/Image-2.png\" alt=\"Image\" itemprop=\"image\" height=\"420\" width=\"600\" title=\"Image\" onerror=\"this.style.display='none'\"  \/>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/aveloquebec.ca\/wp-content\/uploads\/2024\/03\/Bike-Icon3.png\" alt=\"Bike Icon3\" itemprop=\"image\" height=\"92\" width=\"91\" title=\"Bike Icon3\" onerror=\"this.style.display='none'\"  \/>\n<h2>\n\t\tRide\n\t<\/h2>\n\t<p>The timer starts as soon as you begin your trip!<\/p>\n<p>Ride safely and don&#8217;t forget your helmet! <\/p>\n\t\t\t<a href=\"https:\/\/aveloquebec.ca\/en\/safety\/\" target=\"_self\">\n\t\t\t\t\t\tSafety rules\n\t\t\t\t\t<\/a>\n\t\t\t<a href=\"#electric-pedal-assistance\" target=\"_self\">\n\t\t\t\t\t\tElectric pedal assistance\n\t\t\t\t\t<\/a>\n<h3>\n\t\tYou need to stop somewhere?\n\t<\/h3>\n\t\t\t<a href=\"#use-lock\" target=\"_self\">\n\t\t\t\t\t\tHow do I use the bike lock?\n\t\t\t\t\t<\/a>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/aveloquebec.ca\/wp-content\/uploads\/2024\/03\/Bike-Icon4.png\" alt=\"Bike Icon4\" itemprop=\"image\" height=\"92\" width=\"91\" title=\"Bike Icon4\" onerror=\"this.style.display='none'\"  \/>\n<h2>\n\t\tReturn\n\t<\/h2>\n\t<ul>\n<li>Use the mobile app or the mobile website to check the available docks.<\/li>\n<li>Attach the bike to the dock.<\/li>\n<li>Wait for the green light to confirm the end of the trip.<\/li>\n<li>Make sure it&#8217;s properly locked.<\/li>\n<\/ul>\n\t\t\t<a href=\"https:\/\/aveloquebec.ca\/wp-content\/uploads\/2024\/04\/Retourner_velo_web.mp4\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\tHow to return a bike? \n\t\t\t\t\t<\/a>\n<h3>\n\t\tNo docks available at the station?\n\t<\/h3>\n\t<p>You can get extra time!<\/p>\n\t\t\t<a href=\"https:\/\/aveloquebec.ca\/wp-content\/uploads\/2025\/02\/Credit_de_temps.mp4\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\tHow to get time credit\n\t\t\t\t\t<\/a>\n<h3>\n\t\tDocking troubles?\n\t<\/h3>\n\t\t\t<a href=\"https:\/\/aveloquebec.ca\/wp-content\/uploads\/2025\/02\/Credit_de_temps.mp4\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\tTips for docking the bike\n\t\t\t\t\t<\/a>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/aveloquebec.ca\/wp-content\/uploads\/2024\/03\/Image-3.png\" alt=\"Image\" itemprop=\"image\" height=\"420\" width=\"600\" title=\"Image\" onerror=\"this.style.display='none'\"  \/>\n<h2>\n\t\tHow to use the bike lock?\n\t<\/h2>\n\t<p>Craving ice cream? No problem! Just use the bike lock.<\/p>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/aveloquebec.ca\/wp-content\/uploads\/2024\/03\/Cadenas1.jpg\" alt=\"Cadenas1\" itemprop=\"image\" height=\"282\" width=\"394\" title=\"Cadenas1\" onerror=\"this.style.display='none'\"  \/>\n<h3>\n\t\tStep 1\n\t<\/h3>\n\t<p>The cable is located between the handlebars in front of the basket.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/aveloquebec.ca\/wp-content\/uploads\/2024\/03\/Cadenas2.jpg\" alt=\"Cadenas2\" itemprop=\"image\" height=\"282\" width=\"394\" title=\"Cadenas2\" onerror=\"this.style.display='none'\"  \/>\n<h3>\n\t\tStep 2\n\t<\/h3>\n\t<p>Insert the cable end into the opening on the underside of the basket.<\/p>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/aveloquebec.ca\/wp-content\/uploads\/2024\/03\/Cadenas3.jpg\" alt=\"Cadenas3\" itemprop=\"image\" height=\"282\" width=\"394\" title=\"Cadenas3\" onerror=\"this.style.display='none'\"  \/>\n<h3>\n\t\tStep 3\n\t<\/h3>\n\t<p>Then remove the key from the other side and keep it safe with you.<\/p>\n\t<p><strong>Remember that the timer continues to run, and you will be charged for the time you stop. The timer ends when you return the bike to a dock at a station.<\/strong><\/p>\n<h2>\n\t\tAbout electrically assisted bike features\n\t<\/h2>\n\t<ul>\n<li>Electric assistance refers to the way the bike itself supports the user&#8217;s pedaling efforts.<\/li>\n<\/ul>\n<ul>\n<li>The electric motor complements your efforts, so you use less energy. This assistance depends on your pedaling speed, if you don&#8217;t pedal, the motor won&#8217;t work.<\/li>\n<\/ul>\n<ul>\n<li>When you pick up the bike from the dock, the electric mode is automatically activated.<\/li>\n<\/ul>\n<ul>\n<li>If the battery runs out during your ride, electric mode will simply be deactivated, but you can continue your trip.<\/li>\n<\/ul>\n<ul>\n<li>You can see your speed and battery level on the bike screen.<\/li>\n<\/ul>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/aveloquebec.ca\/wp-content\/uploads\/2025\/06\/assistance_electrique_op.webp\" alt=\"assistance_electrique_op\" itemprop=\"image\" height=\"428\" width=\"600\" title=\"assistance_electrique_op\" onerror=\"this.style.display='none'\"  \/>\n\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--label-0\" tabindex=\"0\" aria-controls=\"fl-accordion--panel-0\">Why does the assistance briefly cut out when shifting gears on an e\u2011bike?<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\" id=\"fl-accordion--icon-0\" tabindex=\"-1\"><i title=\"Expand\">Expand<\/i><\/a>\n\t\t\t\t\t<p><!--StartFragment --><\/p>\n<p>When you shift gears on an electric-assist bike (e\u2011bike), it&#8217;s normal for the motor assistance to cut out for a brief moment and for the bike to feel like it&#8217;s running on mechanical power only. This behavior is intentional: it protects both the motor and the drivetrain.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>&gt;&gt; What happens when you shift gears<\/strong><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>\n<ul>\n<li>\n<ul>\n<li>When you press on the pedals, the motor amplifies your effort.<\/li>\n<li>At the moment you shift, the chain and the cogs are moving and under tension.<\/li>\n<li>If the motor kept pushing hard during that moment, it would cause:<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<ul>\n<li>\n<ul>\n<li>\n<ul>\n<li>harsh jolts<\/li>\n<li>premature wear on the chain, derailleur, and cassette<\/li>\n<li>unnecessary stress on the motor<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>To prevent this, the bike&#8217;s electronics reduce or momentarily cut the assistance.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>&gt;&gt; Temporary switch to &#8220;mechanical mode&#8221;<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>During that split second:<\/p>\n<ul>\n<li>\n<ul>\n<li>\n<ul>\n<li>The bike behaves like a regular bicycle<\/li>\n<li>Only your own pedaling power is transmitted<\/li>\n<li>The chain can shift smoothly<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>As soon as the gear change is complete and your pedaling becomes smooth again, the assistance automatically returns.<\/p>\n<p>&nbsp;<\/p>\n<p><strong><\/strong><strong>&gt;&gt; <\/strong>Why it&#8217;s even more noticeable uphill<\/p>\n<p>&nbsp;<\/p>\n<p>On climbs:<\/p>\n<ul>\n<li>\n<ul>\n<li>\n<ul>\n<li>The motor provides much more torque<\/li>\n<li>The drivetrain is under heavy load<\/li>\n<li>So the cut-off becomes:<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<ul>\n<li>\n<ul>\n<li>\n<ul>\n<li>a bit stronger<\/li>\n<li>a bit more noticeable<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>This is exactly when the protection is most important, because shifting under high load is the most demanding situation for the system.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>&gt;&gt; A simple comparison<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>It&#8217;s like driving a manual car: when you shift gears, you briefly release the accelerator and disengage the clutch to protect the mechanics. An e\u2011bike does the same thing&#8230; automatically.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>&gt;&gt; Best practices for a smoother experience<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>To make the transition even smoother:<\/p>\n<ul>\n<li>\n<ul>\n<li>\n<ul>\n<li>Ease off the pressure on the pedals when shifting<\/li>\n<li>Anticipate hills and shift before you&#8217;re under full load<\/li>\n<li>Avoid shifting while applying maximum force<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>The result:<\/p>\n<ul>\n<li>\n<ul>\n<li>\n<ul>\n<li>Longer-lasting drivetrain<\/li>\n<li>Better motor protection<\/li>\n<li>Smoother riding<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>&gt;&gt; In summary<\/strong><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>\n<ul>\n<li>\n<ul>\n<li>The brief cut in assistance is normal<\/li>\n<li>It protects the motor and drivetrain<\/li>\n<li>It&#8217;s more noticeable when climbing<\/li>\n<li>The assistance comes back automatically after the shift<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!--EndFragment --><\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>How it works Purchase Use the mobile version of the website. Visit the\u00a0Pricing page on the website. Or download the mobile app: Then, log in to your account or register. My account Register Finally, choose a plan. Pricing Unlock Go near the bike of your choice. &nbsp; Three easy ways to unlock your bike: scanning the QR code via the app or mobile website; using the 5-digit code on the<\/p>\n<div class=\"readmore\"><a href=\"https:\/\/aveloquebec.ca\/en\/how-it-works\/\" class=\"blueBtn\" >Read more<\/a><\/div>\n","protected":false},"author":14,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7032","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/aveloquebec.ca\/en\/wp-json\/wp\/v2\/pages\/7032","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aveloquebec.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aveloquebec.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aveloquebec.ca\/en\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/aveloquebec.ca\/en\/wp-json\/wp\/v2\/comments?post=7032"}],"version-history":[{"count":30,"href":"https:\/\/aveloquebec.ca\/en\/wp-json\/wp\/v2\/pages\/7032\/revisions"}],"predecessor-version":[{"id":9492,"href":"https:\/\/aveloquebec.ca\/en\/wp-json\/wp\/v2\/pages\/7032\/revisions\/9492"}],"wp:attachment":[{"href":"https:\/\/aveloquebec.ca\/en\/wp-json\/wp\/v2\/media?parent=7032"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}